At Que Faire Maroc, we strive to provide a smooth and fair experience for both our customers and our local partners.
Our cancellation policy is designed to be clear, flexible, and transparent.
👉 When booking, you pay a deposit (around 20%) to confirm your activity.
👉 The remaining balance is paid directly to the provider.
1. Cancellation by the customer
You may cancel your booking at any time before the scheduled activity date.
👉 Refund conditions apply only to the deposit paid on the platform.
🔁 Conditions depending on the type of activity
🟢 Flexible activities
(simple organization)
Examples: massage, workshops, classes, coaching, simple leisure activities
- ✅ Free cancellation up to 24 hours before
- ❌ Less than 24 hours: deposit non-refundable
🟡 Semi-structured activities
(moderate organization)
Examples: surfing, paddleboarding, jet ski, guided tours, short excursions
- ✅ Free cancellation up to 48 hours before
- ❌ Less than 48 hours: deposit non-refundable
🔴 Structured activities
(complex logistics)
Examples: quad biking, safari, diving, long excursions, boat trips, bivouac
- ✅ Free cancellation up to 72 hours before
- ❌ Less than 72 hours: deposit non-refundable
🔴 Private or custom activities
(dedicated service)
Examples: private boat, private excursion, events, group bookings
- ✅ Free cancellation up to at least 72 hours before
- ❌ Less than 72 hours: deposit non-refundable
👉 Some activities may have specific conditions, indicated on the listing.
📌 Deadlines are calculated according to Morocco local time.
📩 Cancellation requests must be made:
- by email: reservation@que-faire-maroc.com
- or via WhatsApp (number provided in your confirmation)
2. Booking modification
You may request a modification (date, time, participants).
👉 We will do our best to adjust your booking based on availability.
Any modification:
- depends on the provider
- may result in a price adjustment
3. Cancellation or modification by the provider
Some activities may be canceled or rescheduled for reasons beyond the provider’s control:
- weather conditions
- safety concerns
- technical issues
- force majeure
👉 In this case:
- a new date or equivalent activity will be offered
- or the deposit will be refunded
4. Cancellation by Que Faire Maroc
Que Faire Maroc may cancel a booking in case of:
- availability error
- technical issue
- provider unavailability
👉 In this case, a full refund of the deposit will be issued.
5. Refund timelines
Refunds are processed via the original payment method:
- bank card
- Wave
- Orange Money
⏱️ Processing time: generally between 3 to 10 business days
6. Useful tips
- Check your availability before booking
- Contact us if in doubt (weather, conditions)
- Some activities require a minimum number of participants
👉 In case of cancellation due to insufficient participants: full refund
7. Contact
📧 reservation@que-faire-maroc.com
💬 WhatsApp: number provided in your confirmation
🌍 www.que-faire-maroc.com
💬 Our commitment
We believe in fair and responsible local tourism.
Our cancellation policy ensures:
- your flexibility
- respect for providers’ work
- a relationship built on trust
