1. Purpose
These Terms of Use (ToU) aim to define the terms of collaboration between the platform Que Faire Maroc, operated by Novazeo, and partner providers.
The platform connects customers (residents and tourists) with providers offering activities, experiences, and services in Morocco.
2. Acceptance of the Terms
Any registration or collaboration with Que Faire Maroc implies full acceptance of these Terms.
The provider acknowledges having read them and agrees to comply without reservation.
3. Nature of the platform
Que Faire Maroc acts as a commercial intermediary.
The platform:
- lists activities (not providers)
- generates and distributes customer inquiries
- does not guarantee any revenue volume
The provider remains solely responsible for:
- delivering the service
- managing the final customer relationship
- complying with legal obligations
4. Registration and information
The provider agrees to provide accurate, complete, and up-to-date information, including:
- identity
- contact details
- activities offered
- service areas
- conditions and constraints
Any incorrect information may result in:
- suspension
- or termination of the partnership
5. Pricing conditions and policy
5.1 Mandatory partner discount
The provider agrees to grant Que Faire Maroc a minimum 10% commercial discount on public prices.
This discount forms the basis of the partnership with the platform.
Que Faire Maroc is free to:
- set the final displayed price
- include its service fees and margin
5.2 Price accessibility
The platform targets a mixed audience:
- residents
- tourists
The provider agrees to offer prices that are:
- consistent
- accessible
- adapted to the local market
Que Faire Maroc reserves the right to:
- refuse an activity
- request a price adjustment
- remove an offer deemed unsuitable
5.3 Mandatory low-season pricing
The low tourist season is defined as:
👉 May to October inclusive
During this period, the provider agrees to apply the following minimum discounts:
- Flexible activities: -20%
- Semi-structured activities: -30%
- Structured activities: -40%
These discounts apply to the provider’s public prices.
Que Faire Maroc may adjust these rules according to:
- demand
- the market
- seasonality
6. How customer requests are handled
Customer requests are generated by the platform and distributed according to internal criteria:
- availability
- quality
- responsiveness
- relevance
The provider agrees to:
- respond quickly
- ensure proper follow-up
- fulfill the services
7. Commission and payment
The customer pays a commission of approximately 20% via the platform.
The remaining balance is paid directly to the provider.
This commission covers:
- matchmaking
- marketing
- management
8. Cancellation policy
8.1 Standard policy
Free cancellation up to 48 hours before
8.2 Categorization
🟢 Flexible activities – 24h
- massage
- workshops
- coaching
- classes
- simple leisure activities
🟡 Semi-structured activities – 48h
- surfing
- jet ski
- paddleboarding
- visits
- short excursions
🔴 Structured activities – 72h
- quad biking
- safari
- diving
- long excursions
- boat trips
- bivouac
Specific cases
Premium / private activities → minimum 72h
9. Late cancellation
In the event of a late cancellation:
👉 the commission remains retained by the platform
The provider acknowledges:
- receiving no payment
- that the commission corresponds to a service rendered
10. Exceptional compensation
Que Faire Maroc may grant an exceptional commercial compensation.
- up to 10% of the service price
- optional
- not automatic
It depends on:
- the context
- the activity
- the provider
11. Provider obligations
The provider agrees to:
- honor their commitments
- ensure safety
- comply with legal requirements
- maintain consistent quality
12. Quality and performance
The platform may evaluate:
- quality
- responsiveness
- customer satisfaction
These criteria influence how requests are distributed.
13. Non-circumvention
The provider agrees not to encourage a customer to cancel in order to deal directly.
Any such attempt may result in:
- suspension
- termination
14. Liability
Que Faire Maroc is not responsible for:
- the services provided
- incidents
- disputes
The provider is solely responsible.
15. Force majeure
No liability shall arise in cases of:
- weather conditions
- safety issues
- unforeseen events
16. Suspension and termination
Que Faire Maroc may suspend or terminate the partnership in case of:
- non-compliance
- poor quality
- harmful behavior
17. Modification of the Terms
These Terms may be modified at any time.
18. Applicable law
These Terms are governed by the laws applicable in Morocco.
